Questions,
answered.

Yes, we provide nationwide delivery and collection for our entire fleet. The vehicle will be driven to your specified address by one of our verified drivers.

Reservations can be modified or cancelled free of charge up to 48 hours before the scheduled collection time. For later cancellations, a one-day rental fee may apply.

Standard eligibility is 23–70 with a full licence held for at least two years. Premium, luxury, sports and executive vehicles normally require drivers aged 25 or over with at least three years' experience. Drivers outside this range may still be considered with insurer approval.

For UK licence holders, a DVLA check code allows us to verify your driving record for insurance purposes to ensure all our drivers meet our strict requirements.

Yes, you can add up to two additional drivers to your reservation for a small daily fee. All additional drivers must meet the same verification requirements.

Our Standard Cover is included with all rentals and provides comprehensive insurance with a standard excess amount. This covers damage and theft, ensuring your peace of mind on the road.

Yes, you can opt for a Premium Protection upgrade during the booking process, which reduces your excess liability and includes tyre and glass cover.

A security deposit is pre-authorized on your credit or debit card 24 hours before your rental begins. This is released immediately upon the safe return of the vehicle.

For 1–2-day rentals, 150 miles per day is included. For longer hires, the allowance depends on the rental duration and is confirmed for your dates.

We understand delays happen. Please notify our concierge team as soon as possible. A grace period of 1 hour is provided, after which late return fees may automatically apply.

To maintain our vehicles in premium condition for all clients, we operate a strict no-pets policy across the fleet.

Please ensure your safety first, then contact our 24/7 concierge team using the number provided in your booking confirmation. They will guide you through the process and arrange a replacement vehicle if necessary.